Privacy Policy

Introduction

Navara Behavioral Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Medical and behavioral health information
• Payment information
• Appointment and scheduling data

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled according to HIPAA standards and our Notice of Privacy Practices, which is provided separately.

How We Use Your Information

We use the information we collect to:

• Provide behavioral health services and support
• Process appointments and manage your care
• Communicate with you about your treatment
• Process payments
• Comply with legal and regulatory requirements
• Send appointment reminders and care notifications via SMS (with your consent)

Information Sharing

We may share your personal information with:

• Healthcare providers involved in your care
• Legal authorities when required by law
• Service providers who assist with our operations (under strict confidentiality agreements)

SMS Consent is not shared with third parties or affiliates. Your consent to receive SMS messages from us is kept confidential and is not sold, shared, or disclosed to any third parties for marketing or other purposes.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Navara Behavioral Group. This includes SMS messages for customer care and appointment reminders.

• Message frequency varies based on your care needs and preferences
• Message and data rates may apply depending on your mobile carrier plan
• To opt out at any time, text STOP to any message
• For assistance, text HELP or visit our website at https://navarabehavioralgroup.com
• Carriers are not liable for delayed or undelivered messages

For privacy policy information, visit https://navarabehavioralgroup.com/privacy. For Terms of Service, visit https://navarabehavioralgroup.com/terms.

Information Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Restrict processing of your information
• Receive a copy of your information

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Navara Behavioral Group
Email: info@navarabehavioralgroup.com
Phone: (1) 877-7NAVARA (877-762-8272)